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by reduce
4226 days ago
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In many parts of Europe (among the countries I've worked) the written word of contracts is worshiped as the ultimate authority. What's "the right thing to do" means nothing by comparison. You sign, you're bound by it, unless you put up a massive legal fight. Not only that, but signed contracts are expected to be used vastly more than in the US. It's a bit of a culture shock when you see the sharp difference in this respect from how the US treats contracts, at least it was for me. On both sides you have people saying that the business world will collapse if you treat contracts the way that the other side is treating them. I'll refrain from saying which side I think is right, but I guarantee you that these differences are strong and real. |
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B2B transactions do have more emphasis on following the rules of the contract, as two businesses are seen as being on a more "even playing field".
B2C transactions, however, rely heavily on consumer protection legislations (Sale of Goods Act, Supply of Goods and Services Act, Unfair Contract Terms Act), which recognise that most consumers do not read contract terms at all. In addition, there are a number of regulators and public bodies whose sole purpose is to provide free legal advice, and to fight cases on behalf of the consumer. Hell, there's a ton of morning television dedicated to hunting down dodgy builders and shaming them publicly.
My point is that contracts aren't as integral to everyday life as you assume, and most people will freely sign them in the knowledge that any bad terms are mostly unenforceable.