[ncallaway]

> They screwed up the promotion, to the tune of hundreds of thousands of dollars

It's really hard to say from the given context that this was definitely engineering's fault.

You'll note that the various plans for resolving the issue involve updating the Terms & Conditions of the offer. That makes me think that accurate code was implemented against incorrect Terms and Conditions, rather than incorrect code was implemented against accurate Terms and Conditions.

[opendais]

The latency issue is, I supposed I could have stated it better.