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by charliepark 4238 days ago
If I understand Checkout correctly, a user on Site A enters her card details, and then when she's on Site B, her details are shown back (with some obfuscations). Does this ever alarm users? I'm sure the goal is that it would be a seamless experience, but I'd be curious if anyone here has used Checkout and heard positive / negative feedback from users.
2 comments

I've seen this happen with cafe/food truck ipad point-of-sale systems (square, paypal, etc.). They swipe my credit card and up pops up a "would you like a receipt emailed to xxx@whatever.com" box.

My first reaction is always "I never told you a goddamn thing about my email. How'd you get it from swiping my credit card?"

Pretty sure stripe/square/paypal don't share the card's email with the merchants (yet), but even so, it's a bit disconcerting to see the food truck guy "has" my email without me ever giving it out.

Consumer databases are a huge business. It's election day today... think it's an accident that the campaign mailers you got match your census block's demographic profiles? http://www.esri.com/data/esri_data/ziptapestry Normally only the credit card companies were privvy to this data collection. It would be poor business decisions if selling these profiles was not part of stripe and square's business projections.

From our users, the most feedback we have heard about this functionality is: "I want to change my card details, but it keeps bringing up my old card"

The solution is to put the cursor in the card number box and hit delete, but this is not obvious in the UI.

I am not aware of Mayday users raising the concern that their details have been saved.

Overall, we have mostly positive feedback about Stripe, and have been happy with the usability for our users as well as on the back end. It's been especially great for mobile.

Our audience is heavily from the tech community, and people like seeing the latest technology used on a site. I remember at least one email coming in to that effect.