[majormajor]

It's not just you, I might also be crazy. I find "if it's not something you're willing to write me an email about, it's probably not something worth bugging me about" a useful filter.

The difference in the requests I get over IM-type platforms vs emails (or even ticket trackers and the like) is pretty big. For whatever reason, most people don't want to bother writing an email, so they'll actually do more investigation on their own before sending one...