In addition to the "Signature" branding, OP bought it in a Microsoft Store. There is really no excuse for being so terrible at taking care of their own ecosystem.
As someone who worked in a testing department at a large company, I have to say that vetting even just your own devices for defects is an incredibly tough nut to crack, much less other companys'.
Your solution is effectively "Don't sell non-Microsoft products at your store."
Yes, I know that Apple has managed to do exactly that, build a retail store where there's an expectation that anything you buy there will be at the brand level of quality. Apple can do a lot of things other companies can't. It has the best designers, the best technology platforms, the best infrastructure. Apple's remarkable consistency is the product of the company Jobs built.
Microsoft has to struggle very hard to come up with one half-decent product.
Your solution is effectively "Don't sell non-Microsoft products at your store."
Yes, I know that Apple has managed to do exactly that, build a retail store where there's an expectation that anything you buy there will be at the brand level of quality. Apple can do a lot of things other companies can't. It has the best designers, the best technology platforms, the best infrastructure. Apple's remarkable consistency is the product of the company Jobs built.
Microsoft has to struggle very hard to come up with one half-decent product.