[clickbyclick]

That's the straight dope. #truth

Having worked on the IT and Biz side of tech companies (happily SaaS closing that gap daily) I can tell you the logic patterns are diametrically opposed.

IT = born problem solvers, nothing is too big, small or complicated BIZ = friction solvers, nothing can be too efficient

The struggle isn't that 'you' could do it (better, faster or even cheaper) in your mind... but that if isn't a core competency moving your business forward, write a check and let someone else handle the core. Break free from the burden of 'undifferentiated heavy lifting' and improve your core product.

We sell a SaaS solution and in turn I write ~20 checks to other SaaS providers a month to keep me focused on improving our customer's experience.