[jasode]

>If you have complaints with the article, communicate with the author.

Complaining to the author isn't necessary because he may have thought the context was obvious -- especially to his keithp.com readers and also some HN readers such as you.

I read HN articles every day and yet, I didn't have enough background to connect the dots. I didn't know B&N had a download button. My amazon ebooks account doesn't have that. I had no mental picture to understand what this download button was about.

>Why subject everyone to your random complaints?

I took extra steps to understand why things played out the way they did to force the author away from B&N. I thought it would be helpful to inform other HN readers of the link I read to gain that understanding. Isn't the comments section to be used to discuss/clarify/disagree with the article?

[Zancarius]

> I read HN articles every day and yet, I didn't have enough background to connect the dots. I didn't know B&N had a download button. My amazon ebooks account doesn't have that. I had no mental picture to understand what this download button was about.

I agree, because I've never purchased from B&N before, I didn't have that context available either to fully appreciate the author's point. Hence why your link was useful to me as well.

That's not to say the original article was without interest. It was, but superficially, (to me) it seemed like a disaffected customer upset with a UI change/removal (which is understandable).