[minopret]

I wonder what experiences we have with police in similar situations in recent years. In the USA many years ago I brought a telephone bill dispute to police. They explained, not without kindness and patience, that the legal question involved intent. Consequently it wasn't a matter where they could easily provide assistance.

[hyperpape]

What was the situation? In the OP's case, they're alleging a very definite crime of illegally accessing a VPN to do nasty things with it. I think at least taking a report is going to be standard behavior, though I wouldn't be surprised if they just let it "sit on the shelf".

If it's just a garden variety dispute with a company, then it's more likely to be a) a civil matter, and b) subject to interpretation.

[minopret]

Well, that's the point. The specifics make a difference.

In my example, it appeared that a roommate unknowingly permitted a friend of theirs that I never met then or since to run up big charges at billable services on the apartment telephone line that was in my name. (I understand what my mistake was and because it was so long ago it's not a sore issue.)