[aleem]

Jordan Kelley has posted his response on Reddit http://www.reddit.com/r/Bitcoin/comments/2jakg4/the_great_ro...

Judging from the replies, it seems to have backfired probably because he did not acknowledge the errors on his side (shipping a lemon, unresponsive over email and not having provided a refund yet).

Worse, he doesn't seem to realise that the name-and-shame was a result of his and ultimately RoboCoin's actions.

Edit: The correct response would have been to issue a refund immediately, acknowledge and apologise for the issue, highlight the trouble area (upstream supplier issues or whatever lead to this), and commit to solving or already having solved this problem for future clients + internal review of this mishap.

[DanBC]

Reddit threads sometimes provide nice extra context but the armchair lawyering from angsty 22 yeAr olds is unfun.

[spacemanmatt]

Damnit, you just made me miss Groklaw again.

[darkstar999]

HN isn't immune to armchairing either.

[aleem]

Jordan Kelley has since deleted his original response but you can still view it at http://i.imgur.com/WXyGPM3.png

[toomuchtodo]

http://web.archive.org/web/20141016044652/http://i.imgur.com...

[rasz_pl]

When I clicked on his nickname, robocoinjordan, few hours ago there was ANOTHER post from him where he states he is sorry and just wired the money - it seems that second post is also deleted now

[hatty]

Jordan provided his email on the reddit comment ([e-mail]) and encouraged people to contact him if they want to engage further.

After spending so much time reading the materials and forming an opinion, I emailed him. I suspect he thought not many people would actually email.

I'll make sure to comment if I get more details beyond these materials or even get a response.

[hatty]

He says he will give full refund. I supplied the response in a new comment rather than reply.

[Zlatty]

Someone gave him gold for this. Talk about waste of money.

[tyang]

Unless the giver was highly entertained?

[JoblessWonder]

Annnnnnd he deleted it.