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Kevin, Nice lecture: Lots of good ideas backed
with lots of good experience. In my start-up, currently I'm just doing the
technical part of writing the code, etc. to
get the product to work well, but a little
before or after going live with a version 1.0
I will need to consider your ideas and likely
use several of them. Your ideas, and experience, on managing a team,
including people working from home, was
terrific, by far some of the best team management
ideas and experience I've heard. Some of what you are suggesting is close to
at least three ideas in E. Fromm, The Art of Loving,
e.g., that important qualities are caring, respect, and responsiveness. A fourth Fromm idea is knowledge, that
is, for a couple to "give knowledge of themselves
to each other". Since the relationship between a
business and a user/customer is not really like
a romantic couple, Fromm's idea does not fully carry
over to a business relationship, but maybe some of
it does: The company should try to get the
customer/user to give the company, or at least the
company's customer support, knowledge of how they
think/feel about the product/service. Also, your
idea of giving a user a list of product enhancements
"since you were gone" (nice wording, suggestive of the
caring, longing, pathos in the old movie Since You Were
Away) can be viewed as the company giving knowledge
of themselves to the user/customer. Nice. Some of your descriptions of your UX seem to
want to give the company a personality, and
I can't help but think of the guest post http://www.avc.com/a_vc/2013/02/guest-post-how-to-social.htm... by Fakegrimlock, robot dinosaur. A few weeks ago, Fred Wilson, of AVC.com,
posted that post again and said that
it was the most popular post on AVC.com
or some such. Have you seen that post? Do you see some similar
or different views? |
http://www.particletree.com/features/on-asking-users-for-the...