[heychristian]

Sure! We worked with Macaw to power their pre-order sales, and did several thousand pre-orders of their application prior to the launch. It was Macaw's intention for the duration of the pre-order to use Paddle's SDKs on Mac and Windows to distribute their application (provide trial version, license codes etc...)

A few weeks before the pre-order ended the Macaw guys decided, that users having an account with Macaw would be a better way for users to license the application (to be fair to them, they've made the product registration/ activation process really nice).

Unfortunately, we weren't given much notice of the switch away from Paddle, and the process of giving access to pre-order customers wasn't handled in the best way. Which resulted in some pre-order customers not getting their copies of the application until a few days after the launch. -- We weren't actually powering the app, or their licensing at this point, but given more notice of the switch/ their launch, we could have assisted in getting the pre-order customers copies to them more seamlessly.

That said, and although Macaw aren't a customer of ours anymore (and haven't been since the pre-order), they seem to be killing it, have made a truly stellar product, and we wish them all the best! :)

[jdhendrickson]

Thanks for the great reply it reset my personal views on your service (which were based on previous experience). I was one of those pre-order customers. I wish you and your company luck!