[andrewdietrich]

We make money when our customers are happy. Yes, we still make money the traditional way - via transaction fees and interest on debt. But we make a lot more money if we have millions of happy customers - we can't win this market if we treat our customers like every other bank.

We're building this product for ourselves and for our friends first. And many of them are unhappy with how banks treat customers and optimize for fees and increasing debt.

We don't think encouraging conspicuous consumption is the only way to be a successful credit card company.

[eevilspock]

But you also make money from advertisers. From your privacy policy:

"you agree that we may provide any of the information we have collected from you in non-personally identifiable form to an Advertiser, in order for that Advertiser to select the appropriate audience for those advertisements and/or offers."

"Final is aligned with you"

No, not aligned with me at all.

Why can't we have a business model that is straight up, you know, where the ENTIRE relationship is between you and us, the end user, where your profit comes ENTIRELY by making us happy. The free-market works much better that way.

Advertising never makes anything free or cheaper. Quite the opposite: https://news.ycombinator.com/item?id=8372640