[christiansmith]

If Moniker's customer service is any indication of the way their operations are managed, this doesn't surprise me at all.

The company was an absolute nightmare to deal with when I was a customer. Three years in a row they caused me enormous grief just trying to renew a .io domain. For example, shutting it down and throwing away DNS records roughly two weeks before the actual expiration with no warning. Their communication about the special rules and requirements for .io was just horribly inconsistent. At one point I had to complain to BBB just to get a response. Took well over a week to get my email for that domain working again! And they held the fix hostage demanding a ridiculous amount of money to bother making it right.

Hopefully the new CEO has been able to get this kind of bs under control, but in the mean time I moved all my domains to namecheap.com and now gandi.net and it's been perfectly smooth sailing.

[astrodust]

Moniker should win an award for how obnoxiously user hostile their site is and how completely ineffective their support channel is. It's like they went out of their way to make it impossible to use, that their express business goal was going out of business as rapidly as possible.

I had some luck dealing with Moniker over Twitter, but their email and site form options produced nothing. It's absurd that you have to bitch about how bad a company is in a tweet to get a response.