[bosslee]

Hello there, My name is Bryan, I run a small business in Singapore. Have been using Linode Cloud Services since 2013. In the last 4 months, I have gotten 6 emails regarding physical hardware issues from Linode. Each email it states the following:

Our administrators have detected an issue affecting the physical hardware your Linode resides on. We’re working to resolve the issue as quickly as possible and will update this ticket as soon as we have more information.

The frequency of the disruption is affect my business and the post above shares what exactly happens. I also have some questions in mind that I like to hear your views.

1. There are many independent business owners and startups founders here who are using Linode services too, are you having the facing the same problem with the physical hardware issues?

2. Am I wrong to ask for 2 months compensation? Although the might be "short" but it is frequent. I believe that having frequent disruption is worst than the time that it actually occurs

3. If 2 months is wrong, what is a good compensation to ask for? Or should I just change the vendor (I did not want to change because Linode used to give very good services) until now

Thank you and looking to hear your advice.

[pantulis]

We've also had some reboots in our server fleet. Problem is their e-mail is send in such a short notice we cannot anticipate the problem.

We've had servers in LInode without any issue for almost a yer, but this hardware related reboots have started to become a real problem for us in the last frew weeks.

This is for me a clear no-no regarding choosing Linode as a production platform for some of our clients. They better get their act together, as one can envision a lot of users migrating to the likes of AWS or Digital Ocean.

[LordIllidan]

I don't use Linode, but isn't this essentially what you expect when you're using shared hosting on a budget?

If there's an issue with the hardware, they need to migrate the VMs.

[bosslee]

Hi, but Linode is not a shared hosting service. It is offers virtual private server services. you can say it is like a kind of VM.

> A virtual private server (VPS) is a virtual machine sold as a service by an Internet hosting service. from wiki

[LordIllidan]

Quite right, but you are sharing the service and hardware with thousands of other users.

[theist]

You are also sharing hardware in AWS and there hardware issues have less frecuence and much less impact, is a problem in Linode, not in VPS technology, imho.