[krober]

He's not saying open source is categorically awful, but that there are awful things about it. Pointing out these deficiencies is a way to foster communication to fix shortcomings that may exist in the community. You're right, FOSS has allowed a great many things to happen, but that doesn't mean FOSS and its methods are perfect. Continually revisiting and refining processes should be at the forefront of FOSS.

[Mikeb85]

People can be awful. FOSS is produced by people. When people get together, they argue.

Maybe he should say people who interact online can be awful.