[MichaelGG]

One of the big players had a lovely-insane policy. They'd use your last MSAG-validated[1] address, regardless what new address you had provisioned.

So, user's in Texas, gets an MSAG-validated address, everything's good. They move to Kentucky, change addresses. The new address would have some MSAG issue, and could take days or longer to resolve.

This company thought the best thing to do was to route the call to Texas.

(MSAG is the street addressing system that the PSAPs use. It can be considerably different from the postal address.)

[Aloha]

That sounds vaguely like the normal intrado bullshit.

[MichaelGG]

Hey, using Microsoft Streets and Trips is a great way to charge $85/hr to correct addresses.

[Aloha]

In 2010 when I was doing it, we'd run it thru google maps if validation failed, similar conceptually.