[RyanGWU82]

I was pretty unhappy with how Rackspace handled the maintenance window.

1. Rackspace's maintenance announcement was sent at 9:00 PM on Friday night (Pacific time). Seriously?! I had already left for a weekend vacation without my laptop, so I couldn't do anything to get my company prepared. Even if the patch wasn't ready until Friday night, Rackspace could have scheduled the maintenance windows and announced them to customers much earlier.

2. The maintenance window for all three USA regions were scheduled at the same time. We couldn't just move to a different region without going to another continent.

3. Each maintenance window was 24 hours -- that's just too long. Even though our servers were only down for 10 minutes, we had to be on call and ready for 24 hours.

4. Although we have redundant servers in every region, we still couldn't guarantee that those redundant servers wouldn't be rebooted at the same time. As it turns out, we did lose both of our servers in ORD at the same time.