[teraflop]

To be fair, that level of customizability is fairly new; It was only announced about 8 months ago[1]. I don't know how strict the previous recovery procedure was, since I never had to make use of it.

[1]: https://blog.nearlyfreespeech.net/2014/02/28/price-cuts-more...

[mattbee]

My "computer says no" support experience was in November 2013.

If there were any options to save my friend's data and domain registration, their support guy didn't know about them, or wasn't willing to tell me.