[jrockway]

I also wonder why someone would make a product that's not beautiful and delightful. It may not end up being beautiful or delightful for the users, but someone somewhere thought it was, right?

"Ladies and gentlemen: let's make an ugly and irritating product."

[sanderjd]

No, it's just priorities and trade-offs. There are lots of things that may be a higher priority than "beauty". Beauty is expensive. Often it has good ROI, but not always!