[minimaxir]

The reason more companies don't do that is liability. Saying the wrong thing is 10x worse than saying nothing at all.

[Turing_Machine]

You would definitely have to make sure that the person a) has a clue and b) is, in fact authorized to make binding commitments.

Sending out a "politician" type who specializes in speaking at length while saying nothing is worse than not doing anything, IMO.

(edited to add that I think Stripe handles this extremely well... they could be a model for others)

[blumkvist]

There are spokepersons and PR people...