[james-at-aws]

Hi madaxe_again,

I work at AWS (npinguy does not to the best of my knowledge). If you've spent $8,000 on maintaining instances you wouldn't have running otherwise to reproduce a bug on our behest, we don't want you to have to pay for that. I'd like to look into getting a refund for you. Is there an email address I can reach you at to get more details on the situation?

[npinguy]

No, don't work at AWS, for the record. But responses like this is why I'm a big fan of the Amazon platform and the point I was trying to make. Oh well.

[madaxe_again]

Oddly enough, a few hours after my post we were advised that we'll be getting a credit. Not as much as we'd hoped for, and it's taken three months of daily chasing by us to get here.

Just rather disheartened by the whole thing, tbh!

[Dan-AWS]

Hi madaxe_again, Would you mind sending me an e-mail to [e-mail]? I am the Product Manager of Amazon ElastiCache, want to make sure you received the appropriate refund and address any issues. Thanks