[npinguy]

I apologize for your poor experience with Amazon, and have no doubt that many mistakes were made with your account.

But you should recognize that your experience is the exception not the rule. The vast majority of customers have nothing but good things to say, and Amazon works tirelessly to maintain that reputation.

[jrochkind1]

Why are you apologizing unless you work for Amazon?

If you do work for Amazon, I would suggest this approach is not very good customer relations, it's only going to make people madder.

If you don't work for Amazon, and are some kind of Amazon fanboy trying to do free volunteer customer relations for Amazon... you're not helping.

("Oh yeah, we totally fucked up your account, but I insist you recognize that we're awesome anyway, even though I'm not doing anything to make good on our mistakes. Why do you have to recognize that? Cause most people have 'nothing but good things to say' about us, and besides we work really hard, and you can know both of those things are true because I say so.")

[xtrumanx]

Not sure if you actually work for Amazon, but your apology would probably be worth something if you actually decided to take steps to rebuild Amazon's reputation with madaxe_again rather than telling them they're the exception not the rule.

[james-at-aws]

Hey xtrumanx,

I do work at AWS - npinguy does not to the best of my knowledge - and we're looking into a refund for madaxe_again. I'm hoping for a reply from him so we can get more details as to which company this is for, as we'd need that to get the refund process going.

At AWS, we work to keep prices as low as possible and we definitely don't like seeing customers spend money where they wouldn't normally - for example, in reproducing a bug at our request. We're totally happy to look into getting some a refund, and if there's any frustrations with AWS that you or anyone else has, please don't hesitate to let us know.

The current security issue that's causing the need for rebooting EC2 instances isn't something anyone wants, and we do not take steps like this lightly. We work to make sure that the EC2 platform is stable and secure, and in the event of a bug that causes security issues that have the potential to affect our customer's infrastructure that runs on AWS, we want to make sure that the impact is as minimal as possible. In this case, we did not have any other options unfortunately, and we are working with our customers to try and keep the impact as minimal as possible. If you're an AWS customer and you're having issues caused by this (or anything else), please contact us so we can assist you.

[xtrumanx]

Good stuff; that was the response I was hoping to hear.

[fennecfoxen]

> But you should recognize that your experience is the exception not the rule.

Don't tell people that. They don't believe you.