[fnatalie21]

Lots of companies pay a premium for receiving the 'best'.

He should put whatever in his email in his normal pitch(website, or whatever), instead of trying to compete against the bottom dwellers of the world

[alttab]

I suppose if the marketing was 100% effective they wouldn't have to answer pre-customer e-mails like this. That said, its always good PR to have the CEO go out and "bump" a typical customer scenario who is almost to the purchase choice.