I read the article as the complaint being that there is not an option to get a movie that was once available for rental, however is not available currently via streaming.
> And now it seems, while still nowhere as haphazard as the streaming selection, the company’s once reliably complete DVD selection is becoming less so all the time.
Here's another one...
> “My experience is that you end up with a bunch of things that have a very long wait and then they never come,” he said. “Things that were once available aren’t anymore.” Nine of the films at the top of his DVD queue are very long waits, he said, “sitting there forever.”