[lmkg]

If this is a user-facing tech-support position, then it is a hard job requirement that the candidate be able to handle being lied to by the user. I don't care what they say, they didn't check the cable, they didn't reboot, and they most certainly didn't not do anything that might have caused the problem.

[icelancer]

>If this is a user-facing tech-support position, then it is a hard job requirement that the candidate be able to handle being lied to by the user.

Yes, I agree. Are we supposed to also assume that our bosses and interviewers lie to us, too? At no point does he say that he is emulating a user that needs support help.

[Rapzid]

Well if not lying, you should always entertain the possibility they are mistaken. The best confirm and reaffirm constantly. You know what they say about assumptions.

[tarpherder]

You are going to think your boss is mistaken/wrong/lying in the first hour you meet her/him, during a job interview? Nah. You're not.

[corobo]

To be fair the first thing you do is look for relevant buttons to click on if there are any, the next thing is to google the problem, the thing after that is check it's all plugged in

It's just testing the basics really

[lazylizard]

yeah! screenshots and logs or it didn't happen!