[epi16]

Are letters taken more seriously than emails? That's good to know, thanks.

[at-fates-hands]

I've spoken to several reps and they say yes.

This is mainly because they get inundated with email. Letters and snail mail? Not so much. You actually have a captive audience to a degree when you send a letter.

[davidw]

I don't know if they consider it consciously, but it's about the costs to the sender: emails are cheap and easy to fire off. Phone calls and letters a bit less so.