[diminoten]

This is the wrong way to respond to something like this. It's treating the issue as if it's the single most important problem facing our time, and is very clearly getting emotionally involved, and worked up by the bureaucratic nature of the response.

This should have been an, "Well this is interesting and weird, they could be more efficient in this way." kind of thing and that would be that. The MTA responds with their incompetence and that's that. No surprises.

But to pretend like this is an actual social justice issue is taking the whole thing way too far, and the writer has gone from "someone who found something strange and interesting" to "someone who is trying too hard to make this moment last".

Just let it go, it's hardly a big deal.