[toadpipe]

It's an excellent point that many businesses are not really technology businesses at all. However, one could make the argument that it is still in the company's best interest to promote IT quality because that is the best way to keep the IT department from bloating into something that consumes far more resources than necessary. Good technology should be reliable, cheap, and invisible, but those things take a certain amount of quality.

I would argue that most non-technology companies would be best served by employing a single very good software engineer, maybe two or three if the company is very large. If the company is small then the one engineer doesn't even have to be all that brilliant. You can't do this if you have to administrate a typical IT ecosystem, but if your company is not a technology company, why do you need a typical IT ecosystem in the first place? (Because no one knows how to do anything outside of one, and even if you can find someone you can't find a replacement. Therefore every company must support a relatively large and complex ecosystem whether they want to or not.)