step #2 is the absolute hardest part. If you can't figure out #2 then why invest in staff, logistics, a refrigerator...? The idea is to only focus on traction(#2). If you can't get traction then you don't have anything.
I agree but I can't help but think a subscription model would have benefited this service. Require people to buy 1 meal a week/month, try to automate it, reduce friction from the user's process of meal planning; these are things that may have actually gone the extra mile for the user + increased orders.
Granted they may have tried this