[mrjatx]

I'm referring to the LogMeIn Ignition drama, the mobile app, not their free subscription.

LogMeIn had a $29 or $39 (I forget) application called LogMeIn Ignition that was sold as a method to connect to your computers. The expectation, rightfully so, was that this extremely expensive (for a mobile app) app was all the user needed to access X amount of computers using LogMeIn Free. There was never, back then, any mention that you needed to ALSO pay a subscription fee to access devices.

Then out of the blue the users were told that they had to pay for a LogMeIn subscription to access their computers.

That is scummy as hell and plenty of corporate customers (myself included) have migrated away from them and now use paid services at TeamViewer, etc.

Some users, like myself, bought LogMeIn Ignition for emergencies. I don't think I ever even used it. I bought it specifically to remote in to my mediaPC and my desktop at home in the event I needed to retrieve a file or fix my Plex server.

I'm totally on their side about making MSPs and IT consultants who used it as a jumping point to their clients computers pay. They should have done that a long time ago - the difference is they didn't pay for an app at all. I paid more than I've paid for any mobile app for Ignition.

[huhtenberg]

I am an Ignition user and at first I got 6 months free Pro license and then they sent a "clarification" saying that Pro wasn't required to continue using Ignition after these 6 months. Ignition basically remained as it was - free (though they did butcher the communication about that).

[mrjatx]

You're a newer user, I believe. They gave 6 months after the Ignition users flipped out about having SEVEN days to upgrade their accounts. I've had Ignition for 3+ years.

It's been awhile, I could be misremembering things a bit.