| Problems like these can be extremely annoying and very hard to resolve. Beyond what lutusp already said (get a lawyer) you're facing an uphill battle because law enforcement in the country where your perpetrator is located (Egypt) will likely not assign a very high priority to resolving your issue. I ban 100's of people daily on my own website and have run in on multiple occasions to people who love nothing more than to ruin other people's lives online from the relative shelter of online anonymity. Worse still, authorities usually don't lift a finger (unless there is child pornography involved or the victim is a politician or a relative of one) and if they do move it is at a glacial pace. If you know who he is then a letter from a lawyer might help, if you only know IP addresses and a general location then you are facing a long and hard battle. Going back through your server log might help you to figure out more information about this person, maybe he's made multiple accounts, maybe one of his aliases shows up in google allowing you to figure out more about him. Any work you can do prior to hiring the lawyer will likely result in some acceleration or maybe even prompt resolution. The only reason this works is because there is an information asymmetry between you and your attacker, he knows all there is to know about you and you know nothing to very little about him. As for your superiors, if they would act on anonymous complaints sent over the internet rather than have a good laugh at it then you should probably explain that anybody with an axe to grind can attack anybody else on the net in this way for no particular reason. Best of luck with all this. |
I can't imagine a lawyer, billing hourly, being any more effective at persuading a probably mentally unhinged person apparently based in Egypt to shut up.
As for the Egyptian police, they're pretty busy silencing dissidents already...