[Retric]

According to speedtest.net I have a 58 MBit download and 39 MBit upload. Yet, Netflix is basically unwatchable at around 6PM on weeknights. I literally get a better connection on my parents DSL than with Verizon Fios in Northern VA.

Remember Netflix maxes out at 3MBit/second and use useable at .75MBit/second so I am getting ~1-2% of my theoretical connection speed.

[rayiner]

That's an issue specific to Netflix, as far as I'm aware, and implicates a wholly separate issue. I'm fully willing to concede that U.S. telecom policy gives infrastructure companies more leverage over content companies.

[Retric]

I have personally had similar issues with youtube and other video sites, but besides that as a customer I don't care. I am paying them ~100$ a month and getting a terrible product. Also, images on some websites often take forever to load, so I think there is some issue with 1 or more CDN networks.

Hell, the battery backup in their fiber > coax box died after 18 months and they want 50$ to replace it. I don't actually care if it works though a blackout as my router is going down anyway, but the damm thing will not stop beeping.