[rhubarbcustard]

Sometimes IT staff don't get on with people from "the business" and sometimes people from one department of "the business" don't get along with someone from another part of "the business". Usually stems from a lack of empathy. Often people get so wrapped up in their own department's work that they don't stop to consider how things are working in other departments and what pressures the other person may be facing.

Totally frustrating for all concerned. It so often feels like everyone has forgotten why they are there (to define, build, test and ship something) and just spend their whole time butting heads against each other because the other person is not doing things exactly the same way as they do.

[brixon]

You are not in business to "define, build, test and ship something". You are in business to make money and the development process helps with one of the ways to make money.

The first paragraph is spot on.