[nhstanley]

Rent seeking. This is one of the things that in my businesses I try to avoid because it is basically should be a last ditch, hail-mary pass. Which is what this DRM probably is for Keurig.

Ideally, you should always focus on being better than your competitors, which is difficult--but not impossible--in commodity products. Good examples are Dropbox or Starbucks. Cloud storage space or coffee are obviously not new or hard to deliver products, but it's how you deliver them that makes all the difference. I think this is a loosing battle for Keurig, and they should focus on providing some additional value (or perceived value, which can be just as good) to their customers. Maybe that's genuinely better tasting coffee, or maybe it's a slight (but acceptable) premium over generics (people like and trust brands).

[hatfieej]

Exactly. Customer satisfaction is the last thing on Keurig's mind right now. I think we all know how this will play out if they don't wise up.