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by squeaky-clean
4309 days ago
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>What's important here is how they handled this. A company can issue a refund anytime it likes, the ToS notwithstanding. Those are rules they made up. The customer service representative you spoke to did not make those rules up. Unless you were speaking to the CEO of Dropbox personally, then yes, there is nothing that person could do. There may not even be a function of their support system that allows refunds. How do you know how simple it is for a CSR to offer you a refund? |
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I don't. So I asked the CSR to please pass my request on to someone higher up.
The response?
Nothing.
Zilch.
Not even the decency to tell me, "No."
I gather then that once Dropbox decides you're not a potential revenue source they can't be bother with even basic consideration.