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by sheetjs
4312 days ago
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There are two logically consistent ways of handling this type of request: A) Pro-rate the cost and immediately drop down to a free tier or cancel the service B) Disable renewal, but keep the same level of service until the renewal date. According to OP, he was knocked down to free tier but not issued a refund. That is incredibly odd, given that he already paid for the service |
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To be clear: The knocked me back to the lower free tier and quota, and only restored the quota a few days later when I saw no refund and complained.