Straight up, this is a key point. Lyft is in 64 cities. 5500 canceled rides over a year is peanuts. That's 1 cancel per city per 3 or 4 days. I can't believe this is even a story.
It's a story because it's an abusive tactic. It harms individual drivers to try to benefit a very wealthy company.
It's a story because Uber thinks they need to do it. Does that then mean that Uber thinks they can't compete on quality of product and price of product?
It's a story because Uber thinks they need to do it. Does that then mean that Uber thinks they can't compete on quality of product and price of product?