[mrjayharris]

Interacting with robots is often easier and simpler than interacting with people. Now that AI is on the cusp of being able to replace not just manual workers, but knowledge workers of all types, even those service jobs that have always seemed safe in the face of automation are in danger of dying out. Especially in light of evidence like this that people actually prefer robots to humans in many of those situations.

[gress]

It's easier than interacting people who are stressed or under duress - which is usually the case with service jobs. In any case it seems that you didn't read the piece, since it says absolutely nothing about these situations.