[MalcolmDiggs]

> I find this approach illegal, as our business contract is over and they are still collecting data from my website.

Did you really mean to say that you think this is illegal? That's a pretty strong claim, for what seems like a standard business practice.

You said it yourself that you left their code installed on your website. Many customers would prefer the code to remain active even if their subscription lapses...because subscriptions lapse for all kinds of reasons, often by mistake...and many webmasters would prefer that the end-user experience not be affected because of a simple billing misunderstanding from a vendor.

If you really wanted to convey to intercom.io that you wanted message-collection to cease entirely then uninstalling would be the easy way to do that.