[nakajima]

It seems to me that the patch wasn't for "GitHub, the EngineYard client", but instead, "GitHub, the Ruby community resource", just as they support JRuby, Rubinius, and Rails development.

If you operated a site that EngineYard saw as a valuable resource for the Ruby community, I'm sure they'd help you out in whatever way possible as well.

[davidw]

What you describe is that paying customers subsidize 'community resources', which is great for me as a mooching Rails (and github) user, but perhaps not so great for paying customers. I don't think they'd put it that way; and indeed I believe they must provide a lot of 'extras' for their customers for the cost of that service. Still though, it seems that it's a service that will be best with clients who make a lot of help requests, getting their money's worth.