[loupgarou21]

Just this summer, I had a request with a very specific deadline from a client. I was about to go on vacation, and the deadline was for about a week after I was going to be back. I communicated to the client when I would take care of her request (basically the day after I was going to be back in the office,) but didn't mention that I would be out of the office for the next week.

While I was out of the office, she panicked and decided she needed us to complete her request immediately. If she had updated her original ticket, or opened a new one, it would have been sent to whoever was covering my work while I was out of town. She also didn't bother trying to call our office, which would have resulted in the same thing. Instead she decided her best bet was to email me directly, not once, not twice, but three times, and apparently was blind to my out of office replies all three times.

She finally called our office and yelled at one of the other people here because I wasn't replying to her emails. My coworker told her I was out of town, and she insisted she never received my out of office replies. My coworker ended up sending me test emails from both internal and external email addresses to verify my account was sending the out of office replies, which it was.