[JonLim]

I hope you got a refund?

We spend quite a bit of money on AdWords every day, and I started managing the account a few weeks ago (hand-off from an agency) and it's been a fantastic challenge to brush up on that part of my skill-set again. However, it's kind of weird that their numbers never really match up with ours, typically overreported, and I pray that we never run into an issue like the one you have had.

On the bright side, at least AdWords numbers are predictably off (about 15% overreported, on average.) Facebook Ads numbers overreport anywhere from 10% to 100%, so that's the one I worry about on a day to day basis.

[Cthulhu_]

> I hope you got a refund?

Seconded; the support people basically did state it was an error on their side, so a full refund sounds obvious. Maybe even a compensation for damages, since you probably lost a lot of potential customers.