[simonswords82]

I need to second this, you've done a great job of keeping a level head and focussing on getting the issue sorted. Now it is sorted and they've admitted fault it's time to follow up and ask for your money back.

[imdsm]

I hate when people do this but totally thirding this. If you don't get the money back from them, something is seriously wrong here.

You have admission of fault. Right there.