[rcarrigan87]

When I saw the title my initial thought was, "here we go, another person complaining about Adwords who probably just doesn't have the time to fully understand the intricacies of the platform."

But this was a legit bug! Google made a clear mistake. I didn't see it in the post, but did you ever explicitly ask for a refund? If it were me I would certainly be demanding my money back for any clicks associated with the bug.

Note: the nicer you're to customer service agents when you plead your case, the more likely they're to help you out. I'm not suggesting you were mean, just a general tip when trying to get an issue resolved, especially when dealing with big companies.

[dmix]

The forwarding number was wrong but the Austin, Texas part was never proven though right? Was he using a Texas IP/VPN/fresh browser when searching results for it?

[rcarrigan87]

A good way to check is using the "Ad preview and diagnosis" tool in Adwords. You can set the location and see if your ad comes up. It's also a good way to look at raw search results (before google factors in your personal browsing history to serve up customized results).

Location targetting is a little trickier than just setting geotargetting in Adwords. The targetting issues could be Google or could be their account setup. Hard to say without review. Considering there was definitely a bug with the phone number, they should have Google review their account fully.