[TTringas]

Yes, it's an annual subscription the renews each year. Most of the time with SaaS annual billing you are pre-paying for the full year, so if you cancel you don't get a pro-rated refund. Customers are ok with that as long as you're clear about it.

[palidanx]

Generally speaking have you had many customers asking for refunds (monthly or annually?). Currently in my product, the monthly charge is about ~200. But I'm thinking of doing a yearly option of a $1,000/year. Any advice on something that high of a price point?

[brodney]

If I were paying ~2400/yr and was given the option of ~1000/yr, I would think I've been grossly overpaying for the monthly option. In your shoes I would offer one month free for 2200/yr rather than 7 months free.

[palidanx]

Good points. Might there be sticker shock on the renewal of a $2,200 product?