|
|
|
|
|
by edroche
4335 days ago
|
|
This is the biggest thing I miss from my consulting days. I would never work a 5-day week. It would either be a 3-day or 4-day week, leaving lots of time for travel, family and hobbies. Sadly, I could never see our clients accepting any business day where we are not available during regular business hours. |
|
I had an interesting call with a doctor client recently. "I didn't notice a number on your website." "That's correct." "So how am I supposed to get in touch with you?" "I recommend email." "But you only respond to email a day later." "That's correct." "Shouldn't you make yourself more available to your customers?" "With respect, doctor, I'm exactly as available as I wish to be."
You would think she'd be mad after a conversation including that, but she actually left happy, because I was able to fix her problem.