[sgt101]

Watson for CRM.

The pitches are at the level of "a pipeline off tools" + "a new level of automation", getting to detail elicits a "call with the team" which involves a discussion about "the pipeline of tools" and a possible POC, which has not happened.

We actually had a Question Answering system research strand ourselves which we couldn't really get anywhere with and I killed (mea-culpa) because of Watson, Google and Siri. I thought that we had no chance of making any headway against such strong competition and imagined that QA tech would be available in the contact centre and on the Intranet in short order.

More fool me! I've been embarrassed ever since.

[AndrewKemendo]

Sounds like they don't really know what Watson would be best for and are hoping their customers can tell them. Not a terrible strategy but really doesn't look right coming from IBM.