[duncanawoods]

I don't really understand your point. Is it that staff shouldn't have to remember interactions with other staff? If so, I can't agree.

Good staff I have managed are fast to interact with verbally, remember what is asked of them, remember what they are taught, remember what they have promised, remember advice they have given and don't repeat themselves etc.

The bad staff claim no knowledge of what was asked, haphazard claims of what they agreed to and require to be shown how to do things multiple times. Some other bad staff refuse to agree to anything verbally and demand everything to be written down slowing everything down to a contract negotiation.

With care, even someone with poor memory can operate like the good staff. The bad staff are unemployable.