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by joshkaufman 4328 days ago
I'm a full-time working non-fiction author. I've worked with major publishers on past projects with excellent results, have received multiple major offers from major publishers for my upcoming projects, and have firm plans to self-publish new projects in the near future.

Early in my career, I also spent time negotiating with retailers like Walmart at a large consumer goods manufacturer.

I've been following this situation closely. I'm not personally affected (yet), but it's an opportunity to collect information in the interest of making better decisions about how to publish future projects.

In most ways, this is a pretty standard supplier/retailer negotiation. Most of these disputes don't go public, and don't last this long, but they happen all the time. Both sides are trying to use whatever leverage they have to negotiate the best possible deal. That's normal.

What's atypical about this particular negotiation is that authors are the counterparty that have the most at stake, but have no seat at the negotiating table. They're directly affected by the dispute, but have zero leverage, zero input, and zero recourse for losses incurred in the dispute.

The affected authors are, quite simply, the only real leverage Hachette has in this dispute, and Hachette is using them for all they're worth.

Here's the part of the NYT story that stuck out to me. It's buried close to the bottom:

"About half [of Preston's] book sales used to come from Amazon. But since the retailer started discouraging orders, his paperback sales are down 61 percent and his e-book sales are down 62 percent."

Hachette failed to come to mutually agreeable terms with their largest retail partner by dollar and unit volume. That's their most important job as a publisher, and they blew it, to the tune of permanently costing their authors 50-60%+ of sales they'll never recover.

Shipping books into retail distribution in a timely manner to minimize out-of-stocks is a publisher's second most important job. Production and distribution of physical finished goods inventory into retail is a hard problem, and most publishers are reasonably well equipped to handle it at scale.

When Hachette's contract with Amazon expired, Amazon (rightfully) stopped ordering advance inventory for stocking, but continued taking orders for available titles and transmitted those orders to Hachette as they arrived. From there, it's Hachette's responsibility to deliver the orders to an Amazon distribution center. Once the books arrive, Amazon packs & ships them to purchasing customers as normal.

That's why, when Hachette's contract expired, all of their books were listed as "Out of stock: ships in 1 to 6 weeks" - that's how long it takes Hachette to deliver stock. That's slow as hell.

Amazon didn't "boycott" or "drop" or "betray" authors or "discourage" readers from buying their books - it ceased offering retail inventory management services to a supplier whose contract had expired, and made a rational and defensible business decision when it became clear that the supplier was not negotiating in good faith to establish a new agreement.

Preston has a right to be pissed off, but not at Amazon.

7 comments

You kiiiiiiind of forgot the central issue of the story: Amazon trying to tell publishers how much they can sell their books for. Amazon could continue offering "retail management services" to these sellers, at a fixed percentage cut, like it does to sellers of countless other goods where it does not try to fix prices. Amazon and the publishers had a perfectly good agreement before, and Amazon decided to play hardball upon renewal, punishing readers and authors. That's unprecedented in the book business, and it is incumbent on Amazon to justify this. The only reason Amazon can pull this off is that they control half the retail book market, so it becomes an anti-trust issue.
It's the other way around, actually: by law in the US and most countries worldwide, suppliers are free to set whatever prices and terms they like, but retailers have the final authority to set the price that's presented to the retail customer. Suppliers can not unilaterally dictate to retailers the final sales price the retail customer pays.

That's why "Manufacturer's Suggested Retail Price" (usually abbreviated MRSP) is a thing. The manufacturer / supplier suggests a price, but the retailer makes the final call. The only recourse suppliers have to this is pulling distribution from that retailer entirely, as long as they apply the same policy to all retailers - companies like Apple and Bose make credible threats to do this to suppliers that violate their guidelines, which is why their prices are so consistent across retailers.

Otherwise, retailers have the final call on retail pricing unless they waive that right via negotiation: if they want to sell at a loss, or reduce their own margin to use lower prices as a marketing tool, they can. That's why Walmart and Target often sell bottles of Tide below cost - it's called a "loss leader" strategy, and it's very common as a way to attract new business.

Amazon used loss leader pricing on bestselling titles to establish the Kindle platform, which is a major reason why it's the dominant ebook platform now.

A big part of this dispute is that Hachette is demanding final authority on setting prices, and demanding that Amazon gives up the right to discount and use its ebooks as loss leaders - instead, they'd get a flat percentage (likely ~30%) of whatever Hachette decides to charge. This is a major part of what's now called "agency pricing," and the big 5 publishers and Apple colluded to force Amazon to adopt it several years ago. That's why the DOJ filed suit for antitrust / collusion / price fixing, and the publishers each lost or chose to settle.

As a condition of the judgement / settlement, publishers now have to renegotiate their contracts with Amazon. Amazon, justifiably, isn't willing to agree to agency pricing without major concessions. Hachette won't agree to standard retail non-agency pricing. Hence the impasse.

EDIT: also to clarify, wholesale non-agency pricing isn't "unprecedented in the book business." Barnes & Noble and independent retailers have operated on wholesale pricing for print books for decades. Otherwise, B&N wouldn't be able to place a "20% off" sticker on bestselling titles, or offer large discounts to move remaindered stock. Hachette is asking Amazon to agree to something no other book retailer has or would agree to. Retailers like Apple and B&N/Nook have agreed to agency pricing on ebooks in the hopes of shutting down Amazon's ability to discount, with the understanding that publishers were attempting to force Amazon to do the same. (Via collusion.)

The larger game is that Hachette (and other large publishers) are attempting to protect their hardcover print sales by inflating the price of ebooks, which makes them less attractive to readers. Ebooks are more profitable, but it's a more difficult market to control, so publishers are fighting Amazon and doing what they can to slow ebook adoption as much as possible. It's not a smart strategy, IMO, but that's what they're doing.

When Amazon decides to discount a product, who swallows the loss? Does the supplier still get a fixed cut per sale regardless of sale price, or do they get a fraction of whatever the sale price was?

I ask because I believe in things like grocery retail, the retailers have immense power over the suppliers. If you see pasta sauce at 2-4-1, it's the supplier picking up the cost of that. Favourable placement in store? The supplier pays. The big retailers can hit the supplier over the head with the threat of simply stopping selling the suppliers entire catalog, which would cause massive revenue loss for the supplier. With this stick, the retailer can ensure that they're getting a fixed income for every unit sold, regardless of the actual unit sale price. They pretty much have the suppliers completely over a barrel.

Seems like the balance of power between retailer and supplier is drastically different between sectors.

Amazon swallows the loss. For example, with eBooks, they were purchasing wholesale from the book publishers for $15, and then selling them to customers for $9.99.

As much as I love my Kindle, and Amazon, and as much as I realize that the publishers probably extract more value from the entire chain than is reasonable given their contribution (as compared to the author, who I believe should be rewarded a great deal more) - I realize that we will face dark times in the future if Amazon is able to corner the eBook market.

>Amazon swallows the loss. For example, with eBooks, they were purchasing wholesale from the book publishers for $15, and then selling them to customers for $9.99. //

What were the books selling for in paperback? I'm guessing less than $15 - I know it's priced to the market and the utility improves the value, and thus a higher price can be attained. But, I didn't think that Amazon would let publishers rip them off in this way - paying more for something that costs less to produce.

Amazon if ebooks are even marginally above paperback costs should just buy the paperback, format shift to ebook, sell the paperbacks as pulp.

I don't think anyone wants to hand over the ebook market entirely to Amazon; all the publishing houses needed to do was not be evil and not try to squeeze the system dry ... oh well. Death and taxes and human greed can always be relied upon.

I remember when "Under the Dome" was selling wholesale (Hardcover) for $13 and I ended up buying it from Walmart for $6.99 - because (A) it was $3.00 less than the eBook, and (B), well, I then could, in theory, resell the book.

It's odd watching two book sellers compete with each other to sell a book at loss.

But, your comment, "Amazon would let publishers rip them off in this way - paying more for something that costs less to produce." brings to mind Scalzi's comment,

http://whatever.scalzi.com/2014/07/30/amazons-latest-volley/

"(This is where many people decide to opine that the cost of eBooks should reflect the cost of production in some way that allows them to say that whatever price point they prefer is the naturally correct one. This is where I say: You know what, if you’ve ever paid more than twenty cents for a soda at a fast food restaurant, or have ever bought bottled water at a store, then I feel perfectly justified in considering your cost of production position vis a vis publishing as entirely hypocritical. Please stop making the cost of production argument for books and apparently nothing else in your daily consumer life. I think less of you when you do.)"

Think about the software that I purchase online that costs $0.001 to deliver and I pay $595 - it costs 1/10,000th what the old version with paper books, and CDs, and nice glossy boxes.

I agree with Scalzi - the argument about "it costs less to produce" is bogus. Something should be worth whatever value it has to the person buying it intersecting with whatever price the person willing to sell it wants, plain and simple. The cost of creation is not particularly interesting.

It's amazon's choice to sell for less. The publishers didn't want to price e-books low. So they refused to sell at a $9.99 price. Which is their right.

Amazon believe a low priced e-book market would generate more profits overall. So they priced low anyway. That, in turn, was their right.

I don't see how the publishers are evil in that situation. What would you do if a reseller was convinced your product was priced too high, and they wanted you to slash prices? The standard advice on Hacker News is "raise your prices".

Amazon appears to have been right, but it was hardly obvious. And low pricing may not apply to all books. For instance, I don't release my books on kindle because of the low pricing structure for self published books.

(Amazon gives 70% royalties for kindle books priced $2.99-$9.99, but only 30% for pricing above and below that, IIRC. The optimal price for my books on my own site is above $9.99, so I don't want that deal)

Both of these posts have been educational and I now understand the debate in far more detail than before. Thank you!
I thought that Amazon demanded a most-favoured-nation clause in relation to the price Hachette charged other retailers?
This is one of the most comprehensive and reasonable addendum to an explanation of the situation that I've read in a while. Thanks again!
You've described this issue more clearly than any article I have read about it. It's a bit of a shame that Internet comments are significantly more informative than the New York Times, but it certainly says something about traditional publishing and media.
Just an FYI because you seem wholly ignorant of what's actually gone on, but it was Apple and five of the Big Six (Hatchette included) who were sued by the DOJ in a civil antitrust case for ebook price fixing trying to push prices up by up to $5 to make ebooks more expensive than their hardback counterparts that, unlike the booming paperback sales, are falling of a cliff.

Basically Hatchette and co was trying to illegally force up the price of eBooks for a company responsible for over half of all their sales. There's a reason why Walmart and Costco can make or break companies, and there's a reason why every other publisher so far has come to amicable terms with Amazon when their renewals came up and that's because they'd already fucked with Amazon.

Hatchette is currently trying to use public pressure to extort Amazon into doing what Hatchette has already been sued for: price fixing.

Amazon is a retailer, and retailers have every right to discontinue carrying any product they want at any time for any reason as long as it doesn't void a contract... and hey look! Hatchettes contract ran out. Amazon is currently being graceful by continuing to sell any of Hatchettes product.

The notion that Amazon is the "bad guy" here is quite frankly idiotic. Hatchette tried to do something illegal to hurt consumers (you know the people who pay writers wages). Now again they're trying to negotiate elevated ebook prices and take away Amazons ability to discount books to hurt consumers (again, you know the people who pay writers wages through that 10-15% royalty). And now Hatchette is the one who's unable to agree to terms that the other publishers so far have managed to, and they've held in a deadlock for three months where their writers are seeing their incomes halved.

Hatchette is part of a massive publishing conglomerate trying to prop up corporate profits as Hardback sales evaporate. They're in this out of their own interest and have clearly showed they're willing to use their authors as weapons and have the audacity to try to make public outrage against Amazon for their own actions. It was Amazon who offered to help pay the authors for their lost wages during the dispute, which Hatchette has failed to accept (because it would require them matching Amazon's contribution) - but Penguin accepted during their unheard of contract dispute a few months prior to this.

So not only is Hatchette actively fucking their own authors with this contract dispute, they're not even TRYING to compensate them when "THE BAD GUY" is.

Well, really it's Amazon saying no more agency model for ebooks, so they can set the price (and change the price) to whatever they want. Just like they do now for physical books. So that is a wholesale model, and that is typically 50% of list price for physical books (if the price on the book jacket is 19.99, the publisher's proceed on a sale is roughly $10, and the retailer can set the price to show a discount, like $12.99).

With agency being 70/30 split (like apps and mp3s), a publisher could net 70% of the list price on ebooks (Big pubs tend to sell ebooks at or near the physical books list price, which is a whole other debate). Now they're looking at close to 50% of list (maybe Amazon is pushing this even lower?). You'll see a world where all ebooks are cheaper on Amazon than on say iBooks, because Apple is not going to bother with anything but agency model. Big win for Amazon. Big suck for publishers.

> That's unprecedented in the book business

The printed book business is about 50 years behind every other modern industry. This is always going to be true for the forseeable future.

BTW I am an author who sells books and has no problem with Amazon trying to improve value for the customer.

> What's atypical about this particular negotiation is that authors are the counterparty that have the most at stake, but have no seat at the negotiating table.

That's not atypical, authors lost their negotiating power when they signed up for the "gatekeeping" big labels. Only a few big divas have ever been really able to negotiate.

I find comments like this often far more interesting than the original articles. NYT and other publications spend far too much time focusing on the "backstory" of some individual and how they feel that a strong high-level picture of the issue is lost in the noise.

You should consider submitting an opinion piece based on your experiences and your understanding of the situation. (Also with your replied comment about Amazon's retail pricing at a loss; very insightful!)

I don't know that the authors are a counterparty in the negotiation, any more than any other employee of Hachette (or, more reasonably, any other supplier to Hachette). If Hachette's relationship with their retailer is problematic, the authors merely need to find another buyer for their product, just like a paper mill.
Is this actually possible? I would have expected the authors' contracts with Hachette to include some sort of exclusive right to publication (perhaps for a time window or some such).

Does anyone have experience with this?

This is one of the most comprehensive and reasonable explanations of the situation that I've read in a while. Thanks!
Bullshit. Amazon told Hachette & Co "we are granting ourselves a big discount, from now on we will pay 20% less than before. Since this is nearly a monopsony, you can agree to these terms, or loose a lot more than half of your income. But hey it's your choice... (suppressed snickers)". Amazon is not playing fair at all.
How do you know what is fair? Maybe the 25% more they were paying before were unfair? The monopschmopy arguments are all bullshits because there are plenty of ways to buy books. Maybe you could even buy them directly from Hachette?
Well, I've read a few articles about that spat, and made up my mind. I suggest you read a few articles yourself, get ahold of the facts, and stop the way small kids argue ("monopschmopy").
I suppose the adult way of arguing is to call other arguments childish?

I'm sorry that I can't recognize your authority (built on reading a few articles) at face value. At least have the decency to link to some of those articles.

How can an article determine the fair value of anything anyway?

Why don't you talk to joshkaufman about that "not providing any links" business, huh? But you don't, because you have a selective perception - what you do agree with does not need verification, apparently.

Here's a link for you: http://www.spiegel.de/international/amazon-seeks-fifty-perce...

Now about "childish": calling things what they are is indeed the adult way. You've been childish. And in your last post, you've also been cynical ("At least have the decency…"). Both are very bad traits. Please grow up.

I've been childish because I said monoschmopolywhatever? Perhaps you just need to get over yourself.

Btw I suppose "I have more experience than you (because I read some articles) therefore I am right" is another hallmark of grownup conversations.

Your link says Amazon used to get 30% and now they want 50% of ebook sales, same as for paperback books. They still make more money with paperback books. Where in that does it imply what a fair price is?

You can read books from other sources on your Kindle Reader. So what if Amazon has built a decent reach - why shouldn't they be paid for it? If you place an ad in the New York Times, is it unfair that it costs a lot of money because their paper reaches a certain audience?

That's why, when Hachette's contract expired, all of their books were listed as "Out of stock: ships in 1 to 6 weeks" - that's how long it takes Hachette to deliver stock. That's slow as hell.

I find this hard to believe, but do not know about Hachette specifically. Amazon isn't the only one who can do PoD. In fact, Amazon tends to carry so little stock that many of the publishers drop ship books for Amazon when an order comes in. They will show 1-3 day availability and not 1-6 weeks.

This tactic is typical push a vendor over the cliff mentality that has been shown by Amazon time and time again.

Lightning Source International also does print on demand. About half of amazon orders for POD books may use LSI rather than Createspace, amazon's printer.

Amazon had a dispute with LSI as well. It was less publicized, so we don't know the details. But LSI books started showing "Out of stock: ships in 1 to 6 weeks" if that book wasn't also available on Createspace.

That was false. LSI takes about a day to ship a book once it receives an order. Amazon was merely delaying LSI orders in an attempt to force authors to use Createspace in conjunction with LSI.

Actually delaying the orders, or reporting an availability of 1 to 6 weeks, pre-order?

I suspect one of those options is legally questionable. And would cause a very large hoo-ha.