| I've been seeing these ultra-defensive "Are you an astro turfer or are you just really angry at Mozilla for some reason?"-style responses more and more from the Mozilla community lately, especially when somebody has raised some perfectly good and legitimate points about deficiencies with one of their products. When discussing Firefox OS, it's perfectly reasonable and relevant to bring up issues surrounding the quality and the ease of acquiring devices that run Firefox OS. These factors have an absolutely massive impact on the experience of everyone involved, from developers to end users, and will directly influence the ability of Firefox OS to capture any substantial share of the market. Attacking the people who raise awareness of these very real problems with these unsubstantiated conspiracy theories about "astroturfing" or weird accusations of "anger at Mozilla" won't do Mozilla or anyone else any good. Instead, maybe listen to what people are saying! The limited availability of phones running Firefox OS is causing people problems, and affecting its adoption and usefulness. The devices it has been available on so far have not been very good, even compared to where Android and iOS were years ago. People aren't just making these problems up; they're very real problems! The same goes for problems that people bring up about Firefox, or Rust, or any of Mozilla's other offerings. Admitting to the existence of these problems, and then resolving them, will have a much more positive impact than attacking anyone who happens to bring them up. The fact that people have to bring them up again and again indicates that they aren't being resolved properly, and that more work is needed. |